How FTSE 250 facilities leader Mitie filled 250 secure‑justice roles at £240 cost per hire and beat MoJ diversity targets

Overview

Mitie, one of the UK’s largest facilities management companies, was awarded a Ministry of Justice contract to deliver key frontline roles across the secure justice system, including Prison Custody Officers and Managers. But success required more than filling roles. The MoJ’s commitment to inclusion demanded tangible DE&I progress, and the roles themselves required resilient, values-driven candidates in a challenging and often misunderstood sector.

To meet these goals, Mitie needed to reach and convert underrepresented candidates at scale, improve engagement and pass rates, and build a recruitment model that aligned with public sector values and commercial efficiency.

Gaia was brought in to lead talent attraction - helping Mitie source thousands of high-quality candidates through intelligent, inclusive campaigns.

Read the full case study here:

https://www.iamgaia.com/case-studies/mitie